Getting Started

Please Read This Regarding Your Password

Please choose a strong password – different from your username, and not recognizable word!

Please read this as a guide: Selecting a Strong Password

If you have a weak password, this whole site could be at risk. Don’t be scared of a long, complicated password – read the article above, and you’ll see how easy it is!

The latest and most effective types of password attacks can attempt up to 350 billion guesses per second, and that number will no doubt increase significantly over the next few years.

Thank you! – Marla

If You Forget Your Password

No problem! Just Click Here to reset your password. A special reset link will be sent to the email address you used for signup.

How to Add Your Pic

Click here to add a profile picture of yourself or your work so other members can get to know you.

To add your photo, upload the profile picture you’d like to use under User Avatar and click on Update Avatar.


Marla’s Critiques & Responses

When will Marla respond to the image of my artwork?

For members with personal video critique credits, upload a picture of your painting from one of the lessons that are in your account.

Once Marla finishes your Personal Video Critique, she’ll post a reply and you’ll get an email to remind you that your critique is ready.

CRITIQUE REQUEST GUIDELINES

  • You’ll have 1 critique per billing cycle added to your account for Silver members and 5 personal video critiques for those who bought the critiques packagge
  • Don’t worry, if you don’t use your critique request this month, it will still be available until you use it. Critique requests do not “expire”.
  • Currently critiques are limited to artwork related to the lessons.
  • You can upload up to four related pictures at once. If you need more, contact my HelpDesk.
  • Critiques are scheduled. You will see when you’d receive a critique for you artwork when you fill out the form




How will I know that Marla has responded?

When Marla posts a reply, you will be emailed automatically. If you post a response to Marla, she will be emailed automatically.


Community Guidelines

How do I post images in the community area?

Share your work with other students by posting into the Community area. If you are having trouble:

  • Save your image file as a JPEG. Only JPEGS can be posted into the gallery.
  • Check the image size. If it’s too large, it may have trouble posting. Keep your images smaller than 1000 px. on the longest side.

Can members comment on other members’ artwork?

YES! If you’d like to leave supportive comments for another member here’s how:

Use the “Community” Tab on the Navigation bar, you’ll see artwork from site members and comment below.

Negative or harassing members will be reported to me. Inappropriate speech or behavior may result in account termination.


How to Cancel Your Account

You can email or call the support team to request to cancel your account. You may also cancel your account at any time by clicking on the “My Account” Link under My Lessons in the global navigation bar at to[ of the screen.

The Account screen provides a Subscriptions link.

Click the Subscriptions link, and there you can cancel.

If you have posted your artwork, you can email us or contact support to have it removed.

The cancellation will take effect immediately and you will no longer be charged in the future. However, you will still retain access to the member’s area and access to the lessons you’ve already paid for.


How do I PAUSE my account?

You can email or call the support team to request to have your subscription “Paused”. You may also pause your membership at any time by clicking on the “Account” Link in the global navigation bar at the upper right (top) of the screen.

The Account screen provides a Subscriptions link.

Click the Subscriptions link, and there you can “Pause” your account. When you’re ready to continue, just go back to the same page and click on “Resume”.

Taking The Lessons

How do I get the lessons?

You get access to all the lessons at once if you purchase the entire Lesson Library. If you choose weekly lessons the each week, a lesson is delivered automatically to your account via email and in your secure member’s area on PastelPaintingLessons.com. You need to log into the site to take the lessons. Lessons are accessible on iPads, tablets, computers, laptops and even phones.

What if I don’t complete a lesson – will I lose access to it the next week?

You get lifetime access to all lessons you’ve paid for. Lessons are delivered weekly but you can complete them at your own pace.

How long is each lesson?

The main lesson step by step demos are usually about an hour long. The supplemental video lessons are generally 5 minutes – 20 minutes long. It varies.

How are the lessons organized?

The lessons go in order from beginning to advanced – the more complex lessons are at the end of the series. Each lesson contains supplemental lesson videos to help you master the main step by step painting lesson.

What is included each lesson?

Each lesson contains a main paint-along demonstration from Marla, a materials list, a PDF with written instructions, and shorter supplemental videos to help with specific concepts in the main lesson.

Do I need to meet at a certain time for the lesson?

The lessons are online accessible 24×7 – you can take the lessons any time you want.

How much do lessons cost?

Lessons are $17 each week for 26 weeks (that’s 37% off the normal price of $27/wk).

What are the technical requirements to take lessons?

To participate in the courses, you need:

  • Internet access.
  • An email account.
  • Up-to-date internet browser
  • PDF reader and word-processing software.
  • Software to resize images for posting to the Community area (optional).
  • Browser Information

  • PC users – Internet Explorer 7 or 8 and Firefox 3.5 or 3.6 are recommended.
  • Mac users -Safari and Firefox are recommended.
  • We do not recommend using AOL’s built-in browser or any other Internet service provider’s proprietary browser, as certain functions may be restricted.

How do I access my student account?

When purchasing a course, you’ll set up a Student Account, which includes your:

  • Password.
  • Email Address.
  • Credit Card Information.
  • To make changes:

  • Sign into the site where you’ll be directed to your “My Lessons”.
  • Open the “My Lessons” menu and select “My Account”.
  • Make any updates necessary and select “Update”.
  • What are the course features?

    Our Online Courses are interactive experiences, including these features:

  • Video instruction from Marla Baggetta, a world-class instructor.
  • Community-led discussions boards
  • Printable resources for print and download.
  • Suggested assignments to develop your skills.
  • Courses can be completed at your own time and pace. You are not required to complete the course in a specified amount of time.

How do I access my courses?

You will have immediate access to your course upon purchase. Log into the site through the Log In option in the top right corner of your browser, redirecting you to your “My Lessons” area.

Under “My Lessons”, you’ll see:

  • Your purchased courses (under “Lessons I Bought”).
  • Select the lesson title for more information about the lesson and to watch the lesson video

How to Get Technical Support

Will you help me if I get stuck?

Sure, you can open a support ticket and we’ll help you right away. You can also call us at (503) 217-2780. If we don’t know the answer, we’ll ask Marla and she’ll reply as quickly as she can.

How do I contact Support

You can contact support by submitting a support request/ email.

  • “User Manual” – you are now here. Please look for an answer here before contacting support. Answers to most questions can be found here.
  • General Support – visit the SUPPORT page

How do I contact Marla?

If you have any questions or concerns that you think Marla needs to help you with personally, just email the support team or submit a support request on the SUPPORT page and we’ll forward it to Marla for you. We’ll get back to you with her reply as soon as possible.

Marla will personally receive artwork from Silver members and those who purchased a personal video critique package. She will respond with her personal video critique on or before the scheduled date.

The site is broken! Something’s not working!

Before we start “fixing” the site, we have to recreate the problem on our end. Sometimes, the problem may be on the user (your) side.

You may want to try this:

1) Restart your computer.
2) If the problem persists – first try the site with a different browser. In building this site I was amazed at how different browsers behaved.

  • Firefox was a sometimes a nightmare, but always loaded fresh pages when changes to the site were made.
  • Safari, Opera and Chrome offered up “cached” versions of pages, did not show changes as they were made.
  • Don’t even use IE. It stinks!
  • Just goes to show, it can make you crazy, and it’s sometimes the browsers fault!

3) Sometimes your internet connection can be slow.
4) Sometimes MY server can be slow.
5) Clear your cache. You may need to accept cookies.
6) If others have the same problem, then I will determine where the problem is and get to work on it!
7) If we can’t recreate the problem ourselves, it may be on your end.

We’ll do our best to get it all working!

I submitted a support ticket and haven’t heard back from anyone!!!

You can send a direct email to [email protected] or leave us a message in the US (+1) at (503) 217-5780.

What do I do if I have problems with video or audio?

For video and audio playback issues, try these steps:

  • Check your internet connection, reset your internet connection if necessary.
  • Clear your cache.
  • Update your browser, or try another browser.